Order Fulfillment (shipping for all orders)
Once we have confirmed receipt/ processing of your payments and confirmation of delivery address, we will then prepare and carefully pack your orders for shipping, . We use LBC and DeRider as courier/ delivery service provider, which has a delivery time between 1 and 3 business days.
You may opt to have your purchased item picked-up by Grab, Lalamove or any on-demand courier service delivery provider, but this would have be scheduled / coordinated with us and booked by customers.
Please note that we are not able to ship to an APO/FPO/DPO address.
Duties and Fees
Your order may be subject to VAT, import duties and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value.
If an order is refused, then you are responsible for the shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
We only work with LBC and DeRider, which is a well-established shipping provider and we place our faith and trust in them, however, we cannot guarantee their performance. Shipping mistakes are rare, but we can only guarantee what is in our control.