We are committed to selling high-quality products that you will enjoy using, but we also know that for one reason or another, there may be a time when you need to exchange or return something you have bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your receipt or order number, which can be found in your order confirmation email, as you might need it as proof of purchase in the event of any after-sales queries.

Returns

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 7 days from the receipt of the order and we will issue a refund or exchange the item to another preferred product of same value.

Returns are accepted under the following conditions:

  • The return must be made within 7 days from the receipt of the order.
  • Customers are responsible for the shipping costs associated with returning the item(s). 
  • The returned item must be unworn and in new condition. 
  • Any Sale items are Final Sale and are not eligible for returns or exchanges. If a Discount Code was used at the time of purchase this is considered a Sale item and Final Sale.

To return or exchange an item, please contact us (with your order number) via email: sales@ihapmanila.store and we will send you a Return Code and further instructions.

Refunds

The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, we will credit the customer’s account for the original purchase price. We will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to us. Refunds, Exchanges, and Store Credits will be processed within five (5) business days after we receive your return. Please allow some time for your bank to process the refund before it shows in your account balance.