Product and Care

How is the product made? Where do the materials come from?

All of our jewelry products are hand made in our physical shop. Our crystals & gemstones are sourced from our trusted suppliers from all over the world. We endeavor to carry a range of gemstones, from good quality to the best of the best. Many of our gems and crystals come from Brazil, South Africa, Madagascar, to name a few.

Are your crystals authentic?

When you buy at IHAP Manila, you can be sure that your crystals are genuine. We do not carry synthetic, class A, plastic, or glass crystals. We take the authenticity of our crystals seriously, and take stringent measures to ensure that the specimen we source our products from are 100% genuine.

Payment & Delivery

What are your payment options?

For online orders, you may pay using Paypal, or through bank deposit (BPI and BDO only). For orders in-store, we can accept credit (Visa and Mastercard) and debit cards.

When will I receive my orders?

Orders are shipped within 1-2 business days after they’re placed. For local orders, shipping via LBC OR Derider usually takes 1-2 business days. For international orders, express shipping usually takes 3-7 business days.

Can I pay and pick up my order in-store if I ordered online?

You are welcome to pick up your orders at our store. Simply select “Pick-up” as your preferred delivery method when you checkout. As for payment, we only accept bank deposit or Paypal for online orders.

Return and Exchange

Can I return/exchange an item?

We accept returns/exchanges within 7 days for items that are defective / damaged upon purchase.

All returns are on a case to case basis and are subject to approval. To initiate a return, send us an email at sales@ihapmanila.store with the subject “RETURN/EXCHANGE” including photos/videos of the damaged item.

Once a return/exchange is approved, please ensure that the items are unused and in their original condition with the tags and packaging intact. You may choose to drop off your item/s at our physical store in 10 B Valley View St Alta Vista Subdivision Brgy. Loyola Heights Quezon City, Metro Manila Philippines, or ship it back to us at your cost. Kindly note that IHAP Manila reserves the right to refuse a refund or exchange if items are not in their original condition. You can click here for details of our Returns Policy.